Case Studies
PARK NATIONAL INTRANET
Application Development, Continuous Delivery and DevOps, UX Design and Prototyping
The Opportunity
As organizations grow, the preservation of company culture becomes even more important. Park National Family of Community Banks, which encompasses 112 banking offices and holds more than $7.3 billion assets, was recently named #42 on Forbes 100 Best Banks in America and prides itself on service, community and a client-oriented approach. Park asked Drynk Inc to help revitalize its Intranet, and we seized the opportunity to make a long-term impact for this organization. Originally the intranet was built to service its 2200+ associates with news, resources and other valuable information across the organization, but it needed better functionality and updated tools to help it better connect its employees. With Park's current success, strategic steps toward increasing employee engagement and satisfaction were going to go a long way to keep them on the track to future growth and accolades.
The Strategy
Drynk Inc. business analysis and research, designed a new user experience complete with prototypes and a style guide and developed a custom SharePoint theme using JavaScript and .NET.
The Technology
We utilized a custom SharePoint theme using JavaScript and .NET, SharePoint tools, inVision, Survey tool (SurveyGizmo), cross-team development, training, and coaching.
The Results
A custom-built Intranet was launched that captured the brand essence of Park National Family of Community Banks, utilizing a system that immediately engaged employees with a newsfeed that included polls, updates, likes, sharing capabilities and more. This social technology increased visibility and usability of photos in galleries with easier navigation and transitions. Drynk Inc, along with Stream Digital, partnered together to consult with Park National Family of Community Banks on upgrading thier SharePoint license, which allowed the business to avoid introducing a new, unproven technology into their stack. Additionally, time was saved by not having to migrate over all of the thousands of existing documents that sat in the SharePoint repository. Most importantly, the team members gained a sense of connectedness, pride, and increased efficiency for performing their job functions.
CLAIMS MANAGEMENT SYSTEM
Legacy Modernization
The Opportunity
This Ohio-based managed care services organization was experiencing extreme growth and its existing claims management system was not able to handle a higher claim load. Ohio Medical Management Company engaged with Drynk Inc to help create a case management infrastructure that could support its aggressive growth strategy.
The Strategy
Drynk Inc recommended that Ohio Medical Management Company make the necessary steps to fully modernize their existing claims system by implementing automation and decreasing the number of touchpoints, which increased transparency and efficiency for employees. In fact, the new custom web application allowed staff members to double their productivity. Workstreams were carefully studied and many opportunities to create new efficiencies were identified.
The Technology
Drynk Inc created a AngularJS / JavaScript front end backed by .NET web services and SQL Server to replace a clunky windows based program. The platform worked on the existing virtual server infrastructure but is ready to transition to the cloud when the organization is ready.
The Results
Ohio Medical Management Company was afforded a richly featured, yet highly intuitive and easily trainable user-flow by replacing a system that at times required to duplicate or even triplicate entry of information. Not only was the system productive, but was also extendable and able to be configured to match the ever-changing requirements mandated by state entities and meet business needs. The efficiency of the new system opened up many opportunities for Ohio Medical Management Company to uplift its staff. High performers were relieved of having to perform minuscule tasks and transitioned to do more strategic and high-value activities.